Assiniboine Credit Union - Service Delivery Advisor (full-time)
About this opportunity:
· You must be available to work evenings and Saturdays (37.5 hours per week)
· You must be willing to work at Winnipeg downtown area
· The position offers health and dental benefits, matched pension plan, 3-week paid vacation, and more
· You will find a diverse and inclusive environment to develop your skills and growth your career
Responsibilities:
In the Service Delivery Advisor role, you will provide high-quality member service by addressing member concerns, identifying financial needs, and recommending financial solutions through a variety of communication channels.
What you will do each day:
· Respond to member questions and offer financial solutions within the full range of products and services
· Resolve member complaints when possible, referring more complex problems to the appropriate person or department
· Execute sales, services and marketing initiatives through inbound and outbound communication channels
· Explain terms and conditions of the products or services chosen by the member
· Ensure minimal wait and response times, in line with team standards
· Maintain confidentiality when dealing with member information
To do this job you should have:
· Grade 12 diploma
· 1 to 3 years of experience in customer service
· Strong English oral and written communication skills
· Excellent customer service and problem-solving skills
· Experience with Microsoft office tools (Word, Excel, and Outlook) and above average typing skills
· Experience in a call centre environment would be an asset
Who we are:
Named as one of Manitoba’s Top Employers since 2016, choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that values diversity and inclusion, supports employees through training programs and long-term career development, and offers a competitive total compensation program.
Apply for this position by sending your resume and cover letter to: [email protected].
We thank everyone who applies but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.
If you are interested in applying for this position, please submit your application by Monday, June 3rd, 2024, no later than 8:00 am. We thank everyone who applies, but only candidates selected for an interview will be contacted.
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