RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact [email protected].
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Customer Service Representative, International Education
(Term Full-Time)
Centre for International Education & Global Partnerships
Centre for International Education & Global Partnerships
POSITION TYPE: Full-Time, Term Position Available (anticipated October 7, 2024 up to March 31, 2025)
SALARY: $42,564 - $60,000 per annum
POSITION LOCATION: Notre Dame Campus (Winnipeg, MB)
At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. First consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. First consideration will also be given to internal applicants. For more information about our hiring practices, please visit: www.rrc.ca/hr/work/hiring-process/.
ELIGIBILITY LIST: This competition may be used to establish a 6 month eligibility list of qualified candidates for future vacancies.
DUTIES
The International Customer Service Representative provides the first point of contact support to international and prospective students, the Centre for International Education & Global Partnerships (CIEGP) Department and its partners, visitors, and other College stakeholders to improve the student experience and delivery of College services. Activities include advising and assisting customers with their in-person, phone, and email inquiries to maintain high levels of customer satisfaction. The position is responsible for the frontline service of CIEGP’s fast-paced and dynamic environment to help provide the support and information needed for international students to meet their career and educational goals.
The International Customer Service Representative provides the first point of contact support to international and prospective students, the Centre for International Education & Global Partnerships (CIEGP) Department and its partners, visitors, and other College stakeholders to improve the student experience and delivery of College services. Activities include advising and assisting customers with their in-person, phone, and email inquiries to maintain high levels of customer satisfaction. The position is responsible for the frontline service of CIEGP’s fast-paced and dynamic environment to help provide the support and information needed for international students to meet their career and educational goals.
The International Customer Service Representative provides administrative support for other CIEGP team members at the Notre Dame and Exchange District campuses and should be motivated, organized, flexible, and able to multi-task and prioritize workloads.
REQUIRED QUALIFICATIONS
- High School Diploma
- Experience and ability to deliver exceptional customer service for in-person, phone, and email inquiries
- Ability to perform tasks independently and as part of a culturally diverse team
- Knowledge of and experience with student information systems
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Effective organizational skills and the ability to work well under pressure and multi-task in a fast-paced environment
- Ability to work professionally with staff, students, and the public while maintaining confidentiality
- Effective administrative skills to support managers, recruiters, and student supports
- Intermediate computer application and database skills, including Microsoft applications such as Word, Excel, PowerPoint, Outlook & Access
- Experience working effectively within a diverse environment and sensitivity to cultural and language differences
- Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement
ASSET QUALIFICATIONS
- Fluent in at least one of the following languages: Hindi, Punjabi, Korean, Spanish, Tagalog, Portuguese, Mandarin, or Vietnamese
- Experience working in international education with a post-secondary institution
- Certificate from a post-secondary institution, preferably in Business Administration
CONDITIONS OF EMPLOYMENT
- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
- May be required to work at various RRC Polytech campuses
- This position may be required to travel
- This position may be required to work overtime
RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis. We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.
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