DISTRICT SUPPORT REPRESENTATIVE 

BRANDON, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.

• Monitor and use a variety of operational and technical systems (i.e. Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS), maps, service and infrastructure data to support and optimize performance and efficiency of operational workflow in Distribution Operations & Maintenance.
• Monitor real-time performance of operational activities and adjust planned work schedules/assignments based on priority requirements, real-time progress reports from field, understanding of electric and gas services, resource availability, and technical considerations.
• Review and analyze field reports, maps, work orders, permits and service data to make decisions and provide actionable insights to optimize and prioritize operational workflows, including during unplanned outage and emergency situations. 
• Serve as a primary contact for troubleshooting real-time operational workflow issues, escalating more complex problems as needed, and ensuring prompt resolution to minimize disruptions to operations.
• Plan, organize, dispatch and/or schedule work to CSC field staff based on understanding of type of service required, distribution equipment and layout, material, job and labour requirements, operational policies and procedures utilizing operational, work management and technical systems (Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS) while maintaining a high level of efficiency and accuracy.
• Maintain contact with field teams regarding scheduled and ongoing work, completion timeline and information. Answer inquiries and assist with troubleshooting regarding job status and requirements, delivery dates, and resource requirements from internal and external parties.
• Serve as a liaison to facilitate communication between departments including Work Management, Customer Engagement Centre, Operations Support Services, Time and Expense, HR, IT, Customer Billing & Payments, Major Accounts, Energy Services, Materials Management, Customer Metering TSOM, Electrical Codes and Standards and MHUS to ensure alignment of operational goals and timely completion of tasks. Provide status updates and coordinate actions to maintain productivity and ensure efficient operations 
• Ensure accurate and timely data entry and maintenance in operational systems (Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS) and manage data integrity across systems
• Responsible for technical application and exception error queues relating to Banner, SAP and MWM.
• Analyze time and expense data, issue reports and respond to employee inquiries related to their time, expenses and benefits ensuring adherence to applicable collective agreements and/or corporate policies.
• Audit, reconcile, and investigate items related to Corporate Credit Cards.
• Enter and maintain purchase requisitions, service entries, and goods receipts in SAP as well as travel and expense management and FRC clothing management. Act as a liaison between Manitoba Hydro and external contractors in relation to invoice management.
• Process contractor/customer electrical wiring permits and schedule as required and/or in conjunction with a work order
• Assist with mentoring and training junior staff and new OSRs, sharing best practices and operational knowledge to enhance team performance.
• Participate in the evaluation and implementation of system enhancements to standardize business processes, and alignment with corporate goals and strategic initiatives.

• Grade 12 education and three years' directly related experience;
  OR
• Grade 12 education and completion of post-secondary courses related to Business Administration certificate, diploma or equivalent plus two years' directly related experience.
• Minimum one year of relevant experience with:
  - SAP, working directly in HRMS, ZREGISTRY and CHANGE ORDER transactions.
  - Mobile Workforce Management (MWM), with thorough knowledge of job types and scheduling.
  - Banner, including thorough knowledge in creating new customer accounts, applying service rates, TLMS and creating and closing service orders. 
• Strong interpersonal, customer service and communication skills. 
• Strong problem-solving skills, attention to detail and ability to manage multiple tasks under tight deadlines in an environment with rapidly changing priorities.
• Proficiency in Microsoft Office product and operational management software and systems (i.e. Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS)
• Demonstrated ability to initiate change in process, procedure, or operations to align with corporate goals and strategic initiatives.
• Broad knowledge of Distribution Operations & Maintenance (DO&M) operational processes and policies.
• Familiar with Union Agreements and Corporate policies as they relate to Distribution Operations and Maintenance (DO&M).