SERVICENOW PLATFORM SOLUTION OWNER

WINNIPEG, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

• Thoroughly understands the platform's configuration and use within Manitoba Hydro; identifies areas for improvement in line with enterprise goals and objectives.
• Maintains a significant relationship with the platform vendor and understands the overall platform and product roadmaps.
• Develops and maintains a Manitoba Hydro specific technology roadmap for the platform in support of the enterprise goals and objectives.
• Understands the landscape of Manitoba Hydro's technology environment and collaborates with colleagues across Digital & Technology (D&T) including security, infrastructure, and operations. 
• Supports prioritization of new business requests, creates t-shirt size estimates for new demand or features based on understanding of the requirements, and partners with product teams to review and prioritize the backlog of features/changes specific to the platform.
• Reduces risk by designing and/or reviewing solution architecture for solutions utilizing the platform, ensuring alignment to enterprise architecture and directs proper release coordination of changes.
• Leads, oversees, and implements increasingly complex projects involving multiple systems with corporate-wide impacts. 
• Assists in triaging and supporting L3 and L4 tickets, in collaboration with vendors and D&T colleagues, to ensure sufficient resolution. 
• Participates in business and technology governance forums as a cross-functional representative of the Digital & Technology (D&T) product teams. 
• Understands and advocates Enterprise Architecture and Solution Architecture principles, standards, and guidelines.
• Develops and maintains strong working relationships and knowledge necessary to assess the longer-term, more strategic needs of the customer. 
• Provides consultative advice and expertise to colleagues throughout the organization.
• Acts as a communication conduit on matters of both operational and strategic importance. 

• A four year degree in Computer Science, Engineering, Information Systems, or related disciplines from a university of recognized standing with a minimum of five years of directly applicable experience.
  OR
• A two year diploma in Computer Programming Technology from an institute of recognized standing with a minimum of seven years of directly applicable experience.
• Hands-on experience as a ServiceNow Solution Architect with a proven track record in architecting and implementing enterprise solutions using the ServiceNow platform.
• Advanced proficiency of the ServiceNow ecosystem including designing and managing solutions within the platform, ensuring robust and secure implementations through platform governance, compliance, and risk management.
• Understanding of integrations between ServiceNow with other enterprise systems (e.g., SAP, Microsoft 365, Esri, Power Platform) to enhance the design of comprehensive solutions.
• Relevant ServiceNow certifications and training.
• Strong familiarity with cloud services and deployment models, including ServiceNow and Microsoft Azure.
• Excellent analytical and technical skills with demonstrated experience of platform development, architecture, integration, configuration, and delivery including building or evolving products in a complex, matrixed organization, preferably in the Power and Utilities sector.
• Strong understanding of adjacent technologies including identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.
• Ability to engage in problem analysis and the research of potential solutions while acting as a consultant to others in defining the effectiveness of proposed solutions.
• Demonstrated ability to communicate effectively, influence and motivate others, and initiate action.
• Exceptional stakeholder partnership and collaboration; able to work across different functions, internal and external stakeholders to understand, empathize, and bridge multiple perspectives.
• Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro policy P513. 
• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to the transfer date and renewed annually.