ADMINISTRATIVE OFFICER

WINNIPEG, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

• Administer property damage recoveries by investigating and documenting the details of the incident from outside contacts, witnesses, and accident reports; establishing responsibility for the damages, obtaining repair costs and initiating recovery from the responsible party.
• Liaison with Line Management and the Damage Prevention & Services Supervisor on individual losses to identify the causes of loss, possible loss trends, and to evaluate possible loss prevention and/or loss reduction methods.
• Review work orders and billings for accuracy and appropriateness. Request additional information where necessary. 
• Contact responsible party and coordinate recovery of damages.
• Negotiate disputed claims either for liability apportionment and/or for costing. 
• Investigate and adjust disputed claims where necessary. 
• Develop and process for filing, serving of legal documents and present case in Small Claims Court. Co-ordinate accounts for legal action by referring to and assisting Law Department for Court of King's Bench suits. 
• Provide support and direction to district and field staff related to property damages, vehicle accidents and insurance requirements.
• Process payments received from third party contractors, insurers and individuals. 
• Establish and maintain effective contact with internal staff, outside insurance adjusters, brokers, law enforcement agencies and related industry personnel. 
• Prepare month end and quarterly reports.
• Negotiate and settle total losses of Manitoba Hydro vehicles.

• Four year degree in related field such as Business Administration, Commerce, Finance with a minimum of five years of directly related experience in a claims handling environment; 
  OR
• Two year diploma in related field such as Business Administration and seven years of directly related experience in a claims handling environment. 
• A Certificate in the Chartered Insurance Professional (CIP) program with a focus on claims adjusting and the courses directly applicable, or studying towards completing the CIP, would be considered an asset.
• Thorough knowledge of the claims management processes, including principles, practices and techniques in investigating and adjusting a variety of liability claims.
• Experience in preparing, serving legal documents and presenting in Small Claims Court.
• Proven negotiating skills necessary to settle claims.
• Automobile adjusting experience is an asset. 
• Demonstrated ability to work with electronic office support systems and computer software such as SAP, Outlook, and Microsoft Office software. 
• Demonstrated high level of accuracy, showing good judgment and discretion under difficult settlement situations. 
• Strong interpersonal skills and demonstrated ability to maintain good public relations and work with staff in a team environment. 
• Must be self-motivated and capable of working under limited supervision.
• Possess a valid, minimum Class 5, Province of Manitoba Driver's Licence.