Business Systems Analyst

Winnipeg, MB

• Competitive salary and comprehensive benefits package.
• Defined-benefit pension plan for long-term financial security.
• Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and community.

• Performs routine system changes and assists senior team members with moderately complex configuration tasks under guidance.
• Creates basic requirement statements and simple process flows with guidance; maintains notes and traceability links.
• Participates in team knowledge-sharing activities and seeks guidance from more experienced team members.
• Assists in preparing test cases and executes routine system testing under the guidance of senior team members; documents results and defects.
• May participate in IT software projects, upgrades, or initiatives by supporting assigned tasks such as documentation, testing, or configuration under the guidance of senior team members.
• Provides basic guidance to business users on system functionality and business processes under the direction of senior team members.
• Provides basic user assistance and resolves routine incidents or service requests related to the Work Management system and associated processes under supervision.
• Assists in communicating basic reporting requirements to analytics specialists; supports data validation and testing of dashboards under guidance.
• Maintains awareness of new functionality within assigned systems and tools; reviews documentation and shares findings with team under guidance.
• May participate in vendor meetings with guidance from senior team members; captures notes and follows up on assigned actions.
• Assists in the preparation of end-user training materials and may support training sessions under the direction of senior team members.
• Utilizes standard tools such as SAP, ServiceNow, and Microsoft Office under guidance to support documentation, testing, and incident resolution.
• Maintains awareness of software maintenance and software user licensing requirements and assists senior team members with tracking compliance activities.
• Keeps systems updated by applying routine patches and following guidance from senior team members.
• Provides input into team-level planning activities when requested; shares observations on system functionality and user needs.

• A four-year Bachelor degree (Business, Computer Science, Engineering, or a related discipline preferred) from a recognized university plus a minimum of one years related business analyst experience;
  OR
• A two-year Diploma (Business, Information Technology or related discipline preferred) from an institute of recognized standing plus a minimum of three years related business analyst experience;
  OR
• Grade 12 and a Business Analyst Certificate plus a minimum of five years related business analyst experience.
• IIBA Certification would be considered an asset.
• Lean, Agile, or OCM certifications would also be considered assets.
• Ability to develop working knowledge of assigned business processes and Work Management–related applications with guidance.
• Working knowledge of business analysis methods and tools; able to apply foundational techniques with guidance while developing competence in standard BA processes.
• Ability to analyze basic information, identify gaps, and document findings with guidance; able to create simple process flows and basic requirement statements.
• Working knowledge of Agile and Waterfall practices; ability to follow established delivery processes under guidance.
• Ability to assist with test case preparation and execute tests as assigned, documenting results with guidance.
• Ability to produce clear notes, basic process flows, and simple specifications using standard templates, with guidance on modeling techniques.
• Ability to use basic documentation and modelling tools with guidance (e.g., Visio, Miro).
• Ability to communicate clearly, prepare materials, and support meetings by gathering information, documenting discussions, and coordinating logistics.
• Ability to identify issues, seek clarification, and escalate risks or discrepancies appropriately.
• Ability to learn from mentoring, apply feedback to work products, and contribute positively within a team environment.