Job applications must be submitted through https://careers.rrc.ca/, and not through AMIK for consideration.
About US
RRC Polytech is Manitoba’s largest institute of applied learning and research, with more than 150 full- and part-time degrees, diploma and certificate options. Through hands-on and online learning opportunities and state-of-the-art instruction, we prepare our students to become leaders in their fields – while also ensuring they can meet changing industry demands and contribute to the province’s economic growth.
About US
RRC Polytech is Manitoba’s largest institute of applied learning and research, with more than 150 full- and part-time degrees, diploma and certificate options. Through hands-on and online learning opportunities and state-of-the-art instruction, we prepare our students to become leaders in their fields – while also ensuring they can meet changing industry demands and contribute to the province’s economic growth.
Accessibility and Accommodations
RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact [email protected].
RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact [email protected].
Infrastructure Support Specialist
Infrastructure Systems, Information Technology Solutions
Infrastructure Systems, Information Technology Solutions
POSITION TYPE: 2 Full-Time Positions Available
POSITION LOCATION: Exchange District Campus (Winnipeg, MB) Hybrid**
** RRC Polytech reserves the right to modify work arrangements in alignment with operational and organizational needs.
EMPLOYEE GROUP: Union (MGEU)
For the purposes of this job posting, internal applicants and applicants from MITT will be given preference over external applicants.
At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. Consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. For more information about our hiring practices, please visit: www.rrc.ca/hr/work/hiring-process/.
Employment support is available to candidates who self-identify as Indigenous (First Nations, Métis, or Inuit) seeking employment at Red River College Polytechnic. For guidance on the application process, interview preparation, or to discuss accommodation needs, applicants are invited to contact our Indigenous Recruitment Consultant at [email protected].
TALENT POOL: This competition may be used to establish a 12-month talent pool of qualified candidates for future vacancies. Even if you do not meet all of the listed qualifications, we encourage you to apply.
ABOUT THE TEAM
Information Technology Solutions (ITS) partners with the Polytech community to deliver reliable, secure, and innovative technology services that support teaching, learning, research, and administrative operations. Our team is committed to service excellence, continuous improvement, and user‑centred design; ensuring technology is dependable, accessible, and aligned with institutional priorities. From frontline support to enterprise systems and infrastructure, ITS works collaboratively to enable a modern digital campus and empower students, staff, and faculty to succeed.
Information Technology Solutions (ITS) partners with the Polytech community to deliver reliable, secure, and innovative technology services that support teaching, learning, research, and administrative operations. Our team is committed to service excellence, continuous improvement, and user‑centred design; ensuring technology is dependable, accessible, and aligned with institutional priorities. From frontline support to enterprise systems and infrastructure, ITS works collaboratively to enable a modern digital campus and empower students, staff, and faculty to succeed.
WHAT YOU WILL DO
The Infrastructure Support Specialist will support academic computing environments that are critical to course delivery. This role provides direct support to instructors and students across simulation, virtual, and physical workstation environments, helping to enable high‑quality academic delivery and support student success.
The successful candidates will ensure the reliability, sustainability, and consistent operation of specialized environments used for teaching while working with the Information Technology Solutions team to maintain alignment to institutional standards. These positions play a key role in maintaining modern, robust academic computing environments that align with evolving instructional needs.
The Infrastructure Support Specialist will report to the Infrastructure Systems Manager under the Information Technology Solutions department. This role is strengthening and standardizing technical support for the institution’s teaching and learning environment while improving service consistency, sustainability, and resilience.
The Infrastructure Support Specialist will support academic computing environments that are critical to course delivery. This role provides direct support to instructors and students across simulation, virtual, and physical workstation environments, helping to enable high‑quality academic delivery and support student success.
The successful candidates will ensure the reliability, sustainability, and consistent operation of specialized environments used for teaching while working with the Information Technology Solutions team to maintain alignment to institutional standards. These positions play a key role in maintaining modern, robust academic computing environments that align with evolving instructional needs.
The Infrastructure Support Specialist will report to the Infrastructure Systems Manager under the Information Technology Solutions department. This role is strengthening and standardizing technical support for the institution’s teaching and learning environment while improving service consistency, sustainability, and resilience.
WHAT YOU WILL BRING
- Diploma in a related field such as computer science, or information technology or a combination of education and experience that shows a depth of experience in endpoint systems
- Experience of hands on experience in a medium to large organization administering, supporting and maintaining client computing (Windows OS, endpoint systems) as part of an enterprise client computing team; OR a reasonable combination of support and administrative experience considering length of tenure, scope of experience, and organization size that shows an ability to contribute independently across all aspects of data systems in a large organization
- Demonstrated support of virtual desktops, simulation platforms, and specialized academic software
- Ability to build, image, maintain, and troubleshoot virtual and physical servers
- Diagnoses hardware, software, and environment issues; applies structured troubleshooting techniques
- Follows security practices related to Identity and Access Management, data, and academic systems
- A demonstrated history of maintaining currency of knowledge and certifications through ongoing education and professional development
- Demonstrated ability to Log, track, and resolve issues using an ITSM system and follow defined support processes and escalation paths
- Demonstrates a service‑focused mindset with empathy for student and instructor needs
- Contributes to technical documentation, procedures, and knowledge base articles
- Adapts to evolving technologies and demonstrates willingness to learn new platforms
- Demonstrated ability to provide technical expertise to faculty, staff and students, including training and guidance
- Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement
NICE TO HAVE
- Ability to support and troubleshoot AI applications and platforms used within the institution
- Ability to use AI tools to support operations
- General Knowledge of applied Project Management practices to effectively participate in project teams.
- ITIL Certification (v3 or above)
- Advanced certifications and related certifications in client computing management and administration is an asset
- Experience using mobile device management (e.g. Intune)
- Remote Desktop support experience
WHY WORK WITH US
At RRC Polytech, we believe our people are our greatest assets. We offer supportive, inclusive workplace where you can grow, contribute and thrive.
At RRC Polytech, we believe our people are our greatest assets. We offer supportive, inclusive workplace where you can grow, contribute and thrive.
- Salary Range for this position: $64,014 - $90,272 per annum
- Generous Paid Vacation: full-time employees accumulate a minimum of 15-days vacation per year, increasing to 30 days with service, while full-time Instructors accumulate 44 days per year. Information on casual and part-time vacation accrual is outlined in the Collective Agreement or the Terms and Conditions for Excluded Employees as applicable
- December Break: employees receive time off with pay during the period between Boxing Day and New Year's Day
- Defined Benefits Pension Plan: Employer and Employee contributions to future retirement benefits
- Comprehensive Benefits: Including Health and Group Life insurance, Long Term Disability, employee & family assistance program, mental health support up to $1,000, and a robust Health Care Spending Account
- Inclusive Leave Programs: Wellness, maternity, adoptive, and parental leave, as well as ceremonial, cultural, religious and spiritual leave
- Growth and Recognition: Professional development, professional licensing and fees coverage, and severance pay on retirement
- Union Representation: For complete details on benefits and employment terms, see the MGEU collective agreement
CONDITIONS OF EMPLOYMENT
- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
- This position may be required to travel
- Incumbent must provide a current and satisfactory Criminal Records Check
- May be required to work at various RRC Polytech campuses
Please note that applicants internal to Red River College Polytechnic must apply through My Portal on HRIS Unlimited.
LAND ACKNOWLEDGEMENTS
RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.
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