Position: Casual Resident Support Mentor

 

Site: Eagle Women’s Lodge 

 

Date of Posting: August 31st, 2026

 

Date of Closing: open until filled.

 

 

Under the supervision and direction of the Operations Manager and in accordance with the Centre's philosophy, goals, and standard practices, the Resident Support Mentor (RSM) functions as a member of the staff team in providing supportive services designed to enable Indigenous women to achieve change and growth. 

 

The RSM acts as a role model, teacher, resource and guide to assist residents in achieving their chosen goals and provides such support in a manner that encourages safety, self-awareness, and self-determination within the Indigenous context. The incumbent also works as a receptionist for the Lodge, routing incoming calls, responding to inquiries, and providing clerical support to all Lodge staff. The RSM is responsible to monitor resident activities and Lodge operations within a 24/7 residential facility. 

 

·         Certificate in the field of human services is preferred and a minimum of one-year related social service work experience or Grade 12 with a minimum of two years of work-related experience.  IWHC reserves the right to consider any combination of work and life experience deemed acceptable to fulfill the role.

·         Must have demonstrated ability to work enthusiastically as part of a team. 

·         Must be able to work in a high stress/fast paced setting. 

·         Demonstrated skills both in written and verbal communication are essential.

·         Must have excellent telephone skills.

·         Knowledge of Indigenous cultures, customs and traditions is essential.

·         Ability to offer support, nurturance, and guidance to residents as requested or as seemed necessary. 

·         Ability to respect confidentiality and privacy in all matters affecting or involving Lodge residents.

·         Maintain an awareness of community resources available and accessible to residents and document these resources. 

·         Ability to ensure an awareness of residents’ destination and/or whereabouts and conducts frequent resident suite checks.

·         Ability to ensure all residents adhere to house expectations, standards and policies.

·         The incumbent will be expected to adhere to Lodge policy regarding prescription medication, as well as carry out duties as required by healing plan coordinators. 

·         Minimum typing/word processing speed of 40-60 wpm. 

·         Must have experience in the operation of computer and word processing database software, including Windows, Work Perfect and Microsoft Works.

·         Knowledge of an Indigenous language or dialect is considered an asset. 

·         All employees are subject to criminal records check and child abuse registry check. 

·         All Eagle Women’s Lodge employees must have the ability to pass an Enhanced Security Screening.

·         A valid Manitoba Driver’s License is required.

All Indigenous Women's Healing Centre Employees:

 

·         Must maintain professional boundaries with the residents. 

·         Must refrain from sharing personal life stories/experiences with residents. 

·         Must follow the confidentiality policy. 

·         Are always expected to build trusting relationships with residents and their children and to model appropriate behaviors.   

·         Must ensure that child safety is paramount consideration in all services and supports provided. 

·         Are expected to work with residents in a manner that is non-judgmental, accepting, and respectful of differing values, ideas and beliefs. 

 

 

Submit a resume which outlines how your skills and qualifications are suited for this role to Christa Campbell, Manager of Human Resources via email to [email protected].